Return & Refund Policy

🚀

How to Raise a Claim — 3 Simple Steps

1

📧

Email Us

Contact us within 24 hours of delivery at support@thefruitchaska.com

2

📸

Share Photos

Include your order number & clear photos of the affected items

3

✅

We Resolve

We review within 1 business day & issue a refund or replacement

1

✅

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

The fruits you received were damaged, bruised, or rotten upon delivery
You received the wrong items in your order
Items were missing from your order
The product quality was significantly below the described standard

    ⏰
    Important: Claims must be raised within 24 hours of delivery with photographic evidence. Claims raised after this window will not be eligible.
  

2

📊

Policy at a Glance

Scenario	Eligible?	Resolution
Damaged / rotten fruit on arrival	✅ Yes	Full refund or replacement
Wrong items delivered	✅ Yes	Correct order or refund
Missing items in order	✅ Yes	Refund for missing items
Change of mind after delivery	❌ No	Not applicable (perishables)
Claim raised after 24 hours	❌ No	Not eligible
Natural ripening after delivery	❌ No	Not a defect

3

💰

Refund Processing Timelines

Once your claim is approved, refunds are processed to your original payment method:

UPI / Bank Transfer: 2–3 working days
Credit / Debit Card: 5–7 working days (depending on your bank)
Wallet Refunds: 1–2 working days

You will receive an email confirmation once the refund has been initiated.

4

🔁

Replacements

Where possible, we prefer to offer a replacement delivery over a refund so you get your fresh fruits without delay. Replacements are subject to availability and dispatched on the next available delivery slot in your area at no additional charge.

5

🚫

Non-Returnable Items

Due to the perishable nature of fresh produce, physical returns are not accepted. All claims are handled remotely via photographs and descriptions. Please do not discard items before we have reviewed your claim, as we may request additional images.

6

📦

Subscription Orders

If you are on a subscription plan and experience a quality issue, the same 24-hour policy applies. Persistent quality concerns will be reviewed on a case-by-case basis. We may pause or cancel your subscription with a prorated refund if we are unable to resolve the issue.